• Ensure your screen resolution and color depth are set to a level that your video hardware can handle. For video cards with 4MB of video RAM (like the i810 and i815 cards included on some Intel motherboards), the maximum recommended setting is 800x600 pixels and 16-Bit High Color. Newer video cards with more internal RAM included may support higher resolutions. Right click anywhere on the desktop wallpaper and select Properties. Select the Settings tab on the right. Check to see if you need to readjust the screen resolution and color depth to the recommended setting.
• Make sure your video drivers are properly installed. Some video cards have specific steps that must be performed every time new drivers are applied, such as upgrading your current version of DirectX, etc, or the new drivers will not install properly. Consult your hardware's documentation for the proper procedure of updating drivers.
• Make sure that you are not running any other unnecessary applications. The DVD player's performance may suffer if there is significant activity going on with other programs running in the background.

Windows 95/98/ME users: Go to the Start menu, select Settings, then Control Panel. Double-click on the System icon. Now select the Device Manager tab and double-click on the CDROM entry. Now double-click on your DVD-ROM device. Select the Settings tab. Check to see if there is a check in the box next to DMA. If not, check the box. When you close the windows you opened, you will be prompted to restart your computer.

Windows 2000 Users: The DMA setting is in a different place in this operating system. Go to the Start menu, select Settings, then Control Panel. Double-click on the System icon. In the System Properties, select the Hardware tab, and click the Device Manager button. Double click the entry for IDE ATA/ATAPI Controllers. Under here, double click the entry for Secondary IDE Channel. In the properties for this device, select the Advanced Settings tab. There will be boxes for DEVICE 0 and DEVICE 1 listed here. The one that has a drive connected to it will have a value in the "Current Transfer Mode" field. Above it, make sure that the setting specified in the "Transfer Mode" field is DMA IF AVAILABLE. If it is not, change it, and click OK or Close on all Windows. Restart the computer.

If there is no DMA box present: This may be the case on newer motherboards that employ their own software to control the DMA settings, and is also the case in Windows NT Workstation systems. If so, visit the motherboard's website and make sure that the latest bus-mastering software is installed, then specify the DMA setting in the software for the motherboard according to manufacturer instructions.

Upon restarting your computer, follow the steps above to check the setting and make sure that it has not been changed back. If for any reason the DMA box does not stay checked or is greyed out, then there may be a problem with the motherboard's bus-mastering drivers, or there may not be a DMA channel available for the drive to use. There are only 8 DMA channels available in a standard Intel architecture. Try disabling the DMA setting in non-essential devices, such as emulation software, scanners, digital camera equipment, etc. DO NOT disable DMA functions on other disk drives in the system.