1. General Information

   1. System Requirements for Harry Potter
   2. How To Find Harry Potter Deleted Scenes

2. InterActual Player Issues

   1. InterActual Player 2.0 Error Messages
   2. Other Known Performance/Playback Issues

3. Harry Potter DVD Video Issues

   1. Video Freezes Within Certain Features in the InterActual Player on Disc 2
   2. Catch the Golden Snitch Game on Macintosh Computers

4. Year One Extra Credit Section

   1. Extra Credit Issues
      1. Error Messages

   2. OneVoice Voice Command Software
      1. Accessing Voice Command Features
      2. Audio Performance Adjustments
      3. Hardware Setting/Driver Issues

   3. The Sorting Hat
      1. How do I change my Student Name and House Affiliation after I have been already sorted?

   4. Magical Trading Cards
      1. Token Zone - Go Online

   5. Desktop Wizardry
      1. Harry Potter Match Screen Saver
      2. Remembrall

   6. More Stuff

5. Additional Support

   1. Support Website
   2. Contacting InterActual

I. General Information

1. System Requirements for Harry Potter

   In order to take advantage of the Harry Potter features in the InterActual Player interface, you need to ensure that your system meets the minimum requirements. Please note that the requirements printed on the back of the retail box are incorrect. For best results, please make sure your system meets the following requirements:

   Minimum System Requirements

   • Intel Celeron or AMD Duron processor, 550 MHZ
   • Windows 98SE, ME, 2000(Service Pack 2), XP
   • 64MB of RAM (2000 and XP: 128MB of RAM)
   • 4MB Graphics Card, 800X600 resolution, 16 Bit color
   • Direct Sound compatible Sound card
   • 4X DVD-ROM drive (UDMA enabled) This disc will not work in a CD-ROM drive
   • Direct Show compliant DVD decoder software installed
   • Direct X 8.1 - http://www.microsoft.com/directx/homeuser/downloads/default.asp
   • Internet Explorer 5.0
   • A functioning microphone and set of speakers connected to your PC.
   • Latest versions of Macromedia Shockwave and Flash - http://www.macromedia.com

   Recommended System Configuration
   • Intel Pentium or AMD Athlon processor, 800 MHZ or higher
   • Windows 98SE, ME, 2000(Service Pack 2), XP
   • 128MB of RAM (2000 and XP: 256MB of RAM)
   • 32MB (or higher) Graphics Card, 1024X768 (or higher) resolution, 32 Bit color
   • Direct Sound compatible Sound card
   • 16X (or faster) DVD-ROM drive (UDMA enabled) This disc will not work in a CD-ROM drive.
   • Direct Show compliant DVD decoder software installed
   • Direct X 8.1 or higher - http://www.microsoft.com/directx/homeuser/downloads/default.asp
   • Internet Explorer 6.0 or higher
   • A functioning microphone and set of speakers connected to your PC.
   • Latest versions of Macromedia Shockwave and Flash - http://www.macromedia.com

   Note: The Harry Potter features are not accessible under the Macintosh OS. InterActual-enhanced DVD titles, also known as DVD-ROM titles, include added-value features provided by studios to their customers. These features typically contain HTML content interacting with DVD-Video playback. These HTML pages may be stored locally on the DVD, or reside online at a studio website.

   The inclusion of InterActual-enhanced ROM content will not affect the playback of DVD-Video from within the Apple DVD Player (assuming your machine is capable of it). However, depending on several factors discussed below, your ability to use the ROM content may vary based on title.

   InterActual has two products, InterActual PCFriendly and its successor InterActual Player 2.0. InterActual PCFriendly had limited Apple support, and certain titles were released with limited Apple DVD-ROM capability. With the release of InterActual Player 2.0 and its increased DVD-ROM capabilities, Apple support was dropped primarily for the two reasons outlined below:

   1) Apple's DVD implementation does not allow DVD-Video to be embedded within an HTML page.

   There is no mechanism (API) for displaying DVD-Video any place except within the Apple DVD player. Apple does not provide a method by which DVD-Video can be embedded within an HTML page as is possible on Windows-based computers.

   2) Apple provides limited support of external DVD playback control.

   As a direct result of #1 above, the only way to play back DVD-Video within the Mac OS is by using the Apple-supplied DVD Player controlled via AppleScript. Not all versions of the Apple DVD player support AppleScript consistently, and therefore do not provide the advanced control required for many DVD-ROM features.

   Back To Top

2. How To Find Harry Potter Deleted Scenes

   This is a walk thru to find the deleted scenes on Harry Potter disc 2.

   1. From the Main Menu go to Diagon Alley (Choose the owl).
   2. Enter Diagon Alley by selecting the correct bricks in clockwise order.(Keep at it. If you make four mistakes, the door will open for you anyway.)
   3. From Diagon Alley, choose the key on the bottom of the Gringott's Bank sign.(Down Arrow from Gringotts)
   4. In Gringotts Bank, select the coins.
   5. Go back to Diagon Alley.
   6. Go into Ollivander's.
   7. Select a Wand Box (Any will do).
   8. Wait for voice over to end then select a second and third wand. After the wand chooses you, you will automatically return to Diagon Alley.
   9. Go back to the Main Menu. (Arrow Button)
   10. Select the Hallway to Classrooms (The wand on the table).
   11. In the Hallway to Classrooms, go to the Cat (Transfigurations), then hit the down arrow.
   12. The two owls on the pedestal will highlight. Now hit enter.
   13. The "H" will highlight. Now hit enter again.
   14. This will take you to Fluffy (three-headed dog).
   15. Select the Flute. This will take you to the flying keys.
   16. The correct key is two up and one to the right from the back arrow button. If you don't select the correct key, the narrator will ask you to try again. If you continue to miss the correct key, the keys will all begin to move. The correct key (if you miss four times) will become the largest key on the screen. You can't miss it.
   17. Next you will land in the Potions Room. Select the yellow round bottle in the back. This will take you to the Mirror of Erised.
   18. Select the Stone in the Mirror of Erised and you will be able to see scenes never shown in theatres.
   Back To Top

II. InterActual Player Issues

1. InterActual Player 2.0 Error Messages

   The following is a selection of errors that could potentially be displayed through the InterActual Player if something on the computer is not set up properly for DVD video playback.

   • You receive an error in the InterActual Player language file, IARESEN.DLL, when attempting to run or install InterActual Player. - http://player.interactual.com/help/support/articles/0119.asp
   • You receive a "Video Subsystem" error in InterActual Player when you attempt to play the disc. - http://player.interactual.com/help/support/articles/0111.asp
   • Your InterActual Software Reports No Decoder Found - http://player.interactual.com/help/support/articles/0006.asp
   • You receive an "Audio Subsystem" error in InterActual Player when you attempt to play the disc. - http://player.interactual.com/help/support/articles/0112.asp
   • A "Valid Decoder Could not be Found on a System" error running the Creative Labs DXR2/DXR3 Hardware Decoders - http://player.interactual.com/help/support/articles/0113.asp
   • Internet Explorer 4.01 or Higher Needs To Be Installed - http://player.interactual.com/help/support/articles/0114.asp
   • You Encounter A Macrovision Error In The InterActual Software - http://player.interactual.com/help/support/articles/0094.asp
   Back To Top

2. Other Known Performance/Playback Issues

   The following are other possible performance or playback issues.

   • Jerky or Unsynchronized Video and Sound - http://player.interactual.com/help/support/articles/0002.asp
   • Your InterActual Software Stops Working When You Upgrade To A New Version Of Windows - http://player.interactual.com/help/support/articles/0115.asp
   • Video, No Sound in InterActual Software With WinDVD 3.0 Or Later - http://player.interactual.com/help/support/articles/0096.asp
   • Please note if you wish to uninstall the InterActual Player software for any reason after installing from the Harry Potter DVD, please restart the computer before uninstalling the program.
   Back To Top

III. Harry Potter DVD Video Issues

1. Video Freezes Within the InterActual Player on Disc 2

   On the second Harry Potter disc, when playing video through the InterActual Player, there are three places in video that may hang for up to a minute under Windows XP. These are:

   • The brick wall in the Diagon Alley section
   • The first book in the Library section.
   • The Catch the Golden Snitch game.

   To resolve these issues, there are two options available, either of which will fix the problems listed above.

   The first option is to download the latest version of the InterActual Player from - http://player.interactual.com . This is a 4MB download.

   The second option is to download and update file for Windows XP from Microsoft - http://support.microsoft.com/default.aspx?scid=kb;[LN];Q320552 . This is a 493Kb download. Please follow the important instructions for downloading and installing the file that are on the page.

   Either or both of these upgrades can be downloaded and installed to correct the issue.

2. Catch the Golden Snitch Game on Macintosh Computers

   When trying to access the Catch the Golden Snitch game on the Macintosh, the video may cut off and go back to the previous menu, not making it possible to access the game.

   Back To Top

IV. Year One Extra Credit

1. Extra Credit Issues
   1. Error Messages
      • When trying to access the Extra Credit section, you encounter a ONEVOICESTT.OCX error message.

        We are currently investigating the cause of this issue, however it may be caused by having an outdated audio card driver installed. The best recommendation is to obtain an upgrade from your system or hardware manufacturer.

      • When trying to access the Extra Credit section, you encounter the following script error:

        An error has occurred in the script of this page.
        Line 67
        Char 2
        Error: object doesn't support this property or method.
        Code 0
        Url: file://E:\common\win\harrypotter\menu_lang\english\voicecomp.html

        This error can be caused if the features from disc 2 have not been installed. You need to run the installer from Disc 2. You should get the Play/Close InterActual Player prompt when you reinsert the disc. If you do not, then you must Explore the directory of the DVD and double click the Install.exe icon.

      Back To Top

2. OneVoice Voice Command Software
   1. Accessing OneVoice Command Features
      • How do I speak to the Special Feature disc? - You must run through the microphone setup wizard before using any of the features in the Extra Credit section with voice command.(For troubleshooting problems in the wizard, please read on further in this section.)
      • When speaking through the microphone, use a clear, slow, normal voice. Make sure that the voice recognition feature is enabled by saying "microphone on."
      • To find out what commands you can use in a particular part of the Extra Credit section, say "What can I say?" (Please note that once any of game demos or tours in the More Stuff section are accessed, the microphone will turn off. If it does not turn back on when you finish with the feature, simply say "microphone on.")

   2. Audio Performance Adjustments
      • Within the OneVoice setup wizard, you can adjust the sound settings manually by using the Recording settings button.
        
        1) Microphone - Click on the Microphone button to the right to calibrate your microphone for recording.

        2) Recording Volume - Leave the Microphone button active from (1) and keep speaking into the microphone and adjust the volume by sliding the pointer on the bar from left to right. Ideally, the sound control should only stay in the green area. If it does go into the yellow or red areas, then the volume is too high, which can be fixed by sliding the pointer on the bar to the left until the volume goes back down again.

        3) Silence detection level - You have to stop speaking for this test. This will allow the program to optimize for the background noise level. Once the blue line is still, drag the pointer to the end of the blue line, where it meets the white part of the bar.

      • Also, sound settings can be adjusted or fine tuned through the Windows Volume Control, which looks like either a yellow or grey speaker in the bottom right hand corner of the system tray, next to the clock. Just double click on it to adjust your Windows audio settings. If you need assistance in understanding what a setting does or how to set them, please contact your system manufacturer for assistance.

   3. Hardware Setting/Driver Issues
      • If everything is set up properly and your voice is still not recognized and are getting an echoing effect, make sure that the Chorus/Reverb settings for your sound card are disabled in the proprietary software for your sound card. The following are instructions for setting Chorus and Reverb on the Creative SoundBlaster line of cards with the AudioHQ software. If you have a different manufacturer of sound card or setting structure, please contact the manufacturer of the system or hardware.
        

        To Access the AudioHQ control panel, double click on the icon in your system tray, next to the clock.

        

        Open the EAX Control Panel, by double clicking on the icon.

        

        Go to the Source tab. Make sure that your source is set to Microphone. Make sure that the Reverb and Chorus settings are set to off or all the way to the left on the slide bar.

      • Who do I contact regarding my sound card or drivers? - You will need to contact the manufacturer of your system or the manufacturer of the sound card for assistance in installing drivers or troubleshooting Windows settings for your sound card.

      Back To Top

3. The Sorting Hat
   1. How do I change my Student Name and House Affiliation after I have been already sorted?

      To change the your name after you already have been sorted into a house, go to the Harry Potter Website at http://www.harrypotter.com . Then on the left hand side of the webpage click on the Hogwarts - Enroll and be sorted. On the next page that comes up, on the left hand side of the screen, click on the "*** not your Student Name?" option (*** is equal to the current name that you have set). This will come up with a screen allowing you to change your Student Name and House Affiliation. This change will reflect both in the InterActual Player and on the Harry Potter website.

4. Magical Trading Cards
   1. Token Zone - Go Online

      For assistance with the Token Zone - Harry Potter's Magical Cards Game please refer to the Help section of the Magical Trading Cards website.

5. Desktop Wizardry
   1. Harry Potter Match Screen Saver

   • Installing Sceensaver
     • To install the Harry Potter Match Screen Saver, click on Desktop Wizardry | Screensaver and "Click here to install..." or use the voice command.

   • To View/Change Screensaver
     • Under Windows 9x/Me/2000

       Go to Start | Settings | Control Panel | Display. Go to the Screen Saver tab. In the list of screen savers you will see Harry Potter Match.

       Under Windows XP

       Go to Start | Control Panel | Appearance and Themes. Select the Choose a screen saver option. In the list of screen savers you will see Harry Potter Match.

     Back To Top

6. Remembrall
   • Installing the Remembrall
     To install the Remembrall, click on Desktop Wizardry | Remembrall and "Click here to install..." or use the voice command.

   • Opening the Remembrall
     The Remembrall can be opened through the icon on your desktop or through Start | Programs (or All Programs in Windows XP) | Remembrall

   • Using the Remembrall
     For Remembrall usage information click on the "?" Button for help. This displays detailed help and information on using the Remembrall.
     Back To Top

7. More Stuff

   The Electronic Arts PC Game Demo, Lego Creator Activity Demo and Trading Card Game are demo software and do not have all the features of the full version of each respective program. To find out more information about each software program, you can follow the links below.

   • Electronic Arts PC Game Demo - http://hpgames.ea.com/
   • Lego Creator Activity Demo - http://www.lego.com/software/harrypotter/
   • Trading Card Game - http://www.wizards.com/default.asp?x=harrypotter

   The Enhanced Tours of Hogwarts and Hagrid's Hut are accessible through the included installation of the iPIX Movie Viewer software.Back To Top

V. Additional Support

1. InterActual Support Website

   In addition to this FAQ, the InterActual support website offers more information and troubleshooting tips on general issues. To access our support website, please close out of this browser window and go to http://support.interactual.com

2. Contacting InterActual

   If you encounter an issue that is not included in this FAQ or not on our support website, then please close out of this browser window, go to http://support.interactual.com and select the Contact Us link. Please completely fill out the support form, so we can assist you in a timely manner.

   Back To Top