1. General Information

   1. System Requirements for Star Wars Episode II DVD-ROM Features
   2. System Requirements to Play Star Wars Episode II Movie

2. InterActual Player Issues

   1. InterActual Player 2.0 Error Messages
   2. Other Known Performance/Playback Issues

3. Exclusive Online Content

   1. General Information

4. Additional Support

   1. Support Website
   2. Contacting InterActual

I. General Information

1. System Requirements for Star Wars Episode II

   In order to take advantage of the Star Wars Episode II features in the InterActual Player interface, you need to ensure that your computer meets the system requirements:

   Recommended System Configuration

   • Intel Pentium or AMD Athlon processor, 800 MHZ or higher
   • Windows 98SE, ME, 2000(Service Pack 2), XP
   • 256MB of RAM
   • 32MB (or higher) Graphics Card, 1024X768 (or higher) resolution, 32 Bit color
   • Direct Sound compatible Sound card
   • 16X (or faster) DVD-ROM drive (UDMA enabled) This disc will not work in a CD-ROM drive.
   • Direct Show compliant DVD decoder software installed
   • Direct X 8.1 or higher - http://www.microsoft.com/directx/homeuser/downloads/default.asp
   • Internet Explorer 6.0 or higher
   • A functioning microphone and set of speakers connected to your PC.
   • Latest versions of Macromedia Shockwave and Flash - http://www.macromedia.com

   Note: The Star Wars Episode II features are not accessible under the Macintosh OS. InterActual-enhanced DVD titles, also known as DVD-ROM titles, include added-value features provided by studios to their customers. These features typically contain HTML content interacting with DVD-Video playback. These HTML pages may be stored locally on the DVD, or reside online at a studio website.

   The inclusion of InterActual-enhanced ROM content will not affect the playback of DVD-Video from within the Apple DVD Player (assuming your machine is capable of it). However, depending on several factors discussed below, your ability to use the ROM content may vary based on title.

   InterActual has two products, InterActual PCFriendly and its successor InterActual Player 2.0. InterActual PCFriendly had limited Apple support, and certain titles were released with limited Apple DVD-ROM capability. With the release of InterActual Player 2.0 and its increased DVD-ROM capabilities, Apple support was dropped primarily for the two reasons outlined below:

   1) Apple's DVD implementation does not allow DVD-Video to be embedded within an HTML page.

   There is no mechanism (API) for displaying DVD-Video any place except within the Apple DVD player. Apple does not provide a method by which DVD-Video can be embedded within an HTML page as is possible on Windows-based computers.

   2) Apple provides limited support of external DVD playback control.

   As a direct result of #1 above, the only way to play back DVD-Video within the Mac OS is by using the Apple-supplied DVD Player controlled via AppleScript. Not all versions of the Apple DVD player support AppleScript consistently, and therefore do not provide the advanced control required for many DVD-ROM features.

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2. System Requirements to Play Star Wars Episode II Movie

   In order to play DVD video on your system in general and in order to utilize DVD-ROM features using the InterActual Player, you will need a supported Direct Show compliant DVD decoder. For a recommendation of DVD decoder please click here.

   For more information on determining if you have a DVD decoder, please click here.

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II. InterActual Player Issues

1. InterActual Player 2.0 Error Messages

   The following is a selection of errors that could potentially be displayed through the InterActual Player if something on the computer is not set up properly for DVD video playback.

   • You receive an error in the InterActual Player language file, IARESEN.DLL, when attempting to run or install InterActual Player. - http://player.interactual.com/help/support/articles/0119.asp
   • You receive a "Video Subsystem" error in InterActual Player when you attempt to play the disc. - http://player.interactual.com/help/support/articles/0111.asp
   • Your InterActual Software Reports No Decoder Found - http://player.interactual.com/help/support/articles/0006.asp
   • You receive an "Audio Subsystem" error in InterActual Player when you attempt to play the disc. - http://player.interactual.com/help/support/articles/0112.asp
   • A "Valid Decoder Could not be Found on a System" error running the Creative Labs DXR2/DXR3 Hardware Decoders - http://player.interactual.com/help/support/articles/0113.asp
   • Internet Explorer 4.01 or Higher Needs To Be Installed - http://player.interactual.com/help/support/articles/0114.asp
   • You Encounter A Macrovision Error In The InterActual Software - http://player.interactual.com/help/support/articles/0094.asp
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2. Other Known Performance/Playback Issues

   The following are other possible performance or playback issues.

   • Jerky or Unsynchronized Video and Sound - http://player.interactual.com/help/support/articles/0002.asp
   • Your InterActual Software Stops Working When You Upgrade To A New Version Of Windows - http://player.interactual.com/help/support/articles/0115.asp
   • Video, No Sound in InterActual Software With WinDVD 3.0 Or Later - http://player.interactual.com/help/support/articles/0096.asp
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III. Exclusive Online Content

1. Accessing Exclusive Star Wars Episode II Online Content

   To access the exclusive DVD.STARWARS.COM and other content links, open the InterActual Player software with the Star Wars Episode II disc in drive. On the main video menu, click on the the STARWARS.COM link. This will go to a page with three links and a fourth to go back to the main video menu.

2. Cannot Access DVD.STARWARS.COM Exclusive Website

   The exclusive online features for Star Wars Episode II are only available to consumers that have this DVD movie. The website that has been set up with these features must have a way of confirming whether or not you actually have the disc in your drive. Since this confirmation process may be detected as a security risk by some privacy protection software and settings, it may not work properly if these types of features are running in a user's Windows system. In order to allow the website to display properly, the consumer is advised to temporarily modify the settings of the following in their system, if you have them:

   • Any locally running firewall software should be disabled when attempting to access the site.
   • Any ad-blocking software should also be disabled, since these impede the updating of "cookies" in a system, and the exclusive website for this DVD relies on a cookie to confirm that you have Star Wars Episode II inserted in your drive.
   • Make sure that you have "cookies" enabled in your Internet Explorer browser's Internet Options panel. For Internet Explorer 6 users, this is controlled by a slider under the Privacy tab in this panel. For all other versions of Internet Explorer, this is found by clicking the "Custom Level" button under the Security tab in this panel.
   • Make sure your computer's clock and calendar are set for your current day and date. Most cookies expire after a certain period of time, and if your computer's calendar is off by a factor of months or years, the site will not load because it no longer thinks it has permission to do so.

   If you continue to experience problems after checking these settings, there may be a website problem or outage. Please notify InterActual Technical Support via email or phone if this situation continues to occur.

3. When trying to access the Holonet features, I receive a freeze and a blue screen error under Windows Me.

   This problem may be encountered while the system is reading the files that make up the ROM portion of the DVD. Some of the content will be displayed, some may appear as white boxes, and other files may not display at all and the InterActual Player application may freeze. When running InterActual's application (InterActual Player 2.0) you may experience a freeze. At this point the application itself can be closed, but some of its components remain in memory. You have to manually terminate the remaining components via the task manager (CTRL-ALT-DEL). Even after manually clearing out the memory, you may encounter a Blue Screen (UDF(01)Error) when attempting to access any of the drives in My Computer.

   Microsoft now has a patch for Windows Me available that should resolve this issue. To get it, please click here to go to the page on the Microsoft website that details the fix. Be sure to follow the instructions on the page when applying the patch.

IV. Additional Support

1. InterActual Support Website

   In addition to this FAQ, the InterActual support website offers more information and troubleshooting tips on general issues. To access our support website, please close out of this browser window and go to http://support.interactual.com

2. Contacting InterActual

   If you encounter an issue that is not included in this FAQ or not on our support website, then please close out of this browser window, go to http://support.interactual.com and select the Contact Us link. Please completely fill out the support form, so we can assist you in a timely manner.

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