1. General Information

   1. System Requirements for Star Wars Trilogy DVD-ROM Features
   2. System Requirements to Play Star Wars Trilogy Movie

2. InterActual Player Issues

   1. InterActual Player 2.0 Error Messages
   2. Other Known Performance/Playback Issues
   3. Problems accessing online content with a Macintosh

3. Exclusive Online Content

   1. General Information

4. Additional Support

   1. Support Website
   2. Contacting InterActual

I. General Information

1. System Requirements for Star Wars Trilogy

   In order to take advantage of the Star Wars Trilogy features in the InterActual Player interface, you need to ensure that your computer meets the system requirements:

   Recommended System Configuration (Windows)

   • Intel Pentium or AMD Athlon processor, 800 MHZ or higher
   • Windows 98SE, ME, 2000(Service Pack 2), XP
   • 256MB of RAM
   • 32MB (or higher) Graphics Card, 1024X768 (or higher) resolution, 32 Bit color
   • Direct Sound compatible Sound card
   • 16X (or faster) DVD-ROM drive (UDMA enabled) This disc will not work in a CD-ROM drive.
   • Direct Show compliant DVD decoder software installed
   • Direct X 8.1 or higher - http://www.microsoft.com/directx/homeuser/downloads/default.asp
   • Internet Explorer 6.0 or higher
   • A functioning microphone and set of speakers connected to your PC.
   • Latest versions of Macromedia Shockwave and Flash - http://www.macromedia.com

   Recommended System Configuration (Apple Macintosh)

   • Macintosh G3 or higher
   • MacOS X 10.2 Jaguar or higher
   • 128MB of RAM
   • DVD-ROM drive. This disc will not work in a CD-ROM drive.
   • Apple DVD Player (Apple DVD Framework must be functioning in order for the content to work)
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2. System Requirements to Play Star Wars Trilogy Movie

   In order to play DVD video on your system in general and in order to utilize DVD-ROM features using the InterActual Player, you will need a supported DirectShow-compliant DVD decoder if you are running the Windows operating system. For a recommendation of a Windows-compatible DVD decoder, please click here.

   For more information on determining if you have a DVD decoder, please click here.

   Users with Apple Macintosh: Your Macintosh should already have the Apple DVD Player installed and available. If you need to install or update the Apple DVD Player, please check the Apple website at http://www.apple.com for available downloads.

   In order to view the DVD-ROM features on your Mac, just insert one of the Star Wars Trilogy DVD's, close the Apple DVD Player if it starts up, and double click the disc icon on the Apple desktop. Locate a file called IAPlayer.dmg, and double click it to start the player setup. When the player is running, proceed to the main menu and click the starwars.com link on the DVD menu to launch the website.

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II. InterActual Player Issues

1. InterActual Player 2.0 Error Messages

   The following is a selection of errors that could potentially be displayed through the InterActual Player if something on the computer is not set up properly for DVD video playback.

   • You receive an error in the InterActual Player language file, IARESEN.DLL, when attempting to run or install InterActual Player. - http://player.interactual.com/help/support/articles/0119.asp
   • You receive a "Video Subsystem" error in InterActual Player when you attempt to play the disc. - http://player.interactual.com/help/support/articles/0111.asp
   • Your InterActual Software Reports No Decoder Found - http://player.interactual.com/help/support/articles/0006.asp
   • You receive an "Audio Subsystem" error in InterActual Player when you attempt to play the disc. - http://player.interactual.com/help/support/articles/0112.asp
   • A "Valid Decoder Could not be Found on a System" error running the Creative Labs DXR2/DXR3 Hardware Decoders - http://player.interactual.com/help/support/articles/0113.asp
   • Internet Explorer 4.01 or Higher Needs To Be Installed - http://player.interactual.com/help/support/articles/0114.asp
   • You Encounter A Macrovision Error In The InterActual Software - http://player.interactual.com/help/support/articles/0094.asp
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2. Other Known Performance/Playback Issues

   The following are other possible performance or playback issues.

   • Jerky or Unsynchronized Video and Sound - http://player.interactual.com/help/support/articles/0002.asp
   • Your InterActual Software Stops Working When You Upgrade To A New Version Of Windows - http://player.interactual.com/help/support/articles/0115.asp
   • Video, No Sound in InterActual Software With WinDVD 3.0 Or Later - http://player.interactual.com/help/support/articles/0096.asp
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3. Problems accessing online content with a Macintosh

   The Star Wars Trilogy DVD website is currently unable to authenticate Macintosh users trying to access the exclusive online features. LucasFilm are aware of the issue and this topic will be updated once Lucasfilm have updated their website to allow access for Macintosh users.

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III. Exclusive Online Content

1. Accessing Exclusive Star Wars Trilogy Online Content

   To access the exclusive DVD.STARWARS.COM and other content links, open the InterActual Player software with one of the Star Wars Trilogy DVD's in the drive. On the main video menu, click on the the STARWARS.COM link. This will go to a page with two links and a third to go back to the main video menu.

2. Cannot Access DVD.STARWARS.COM Exclusive Website

   The exclusive online features for Star Wars Trilogy are only available to consumers that are using one of the four DVD's included in this set. The website that has been set up with these features must have a way of confirming whether or not you actually have the disc in your drive. Since this confirmation process may be detected as a security risk by some privacy protection software and settings, it may not work properly if these types of features are running in a user's Windows system. In order to allow the website to display properly, the consumer is advised to temporarily modify the settings of the following in their system, if you have them:

   • Any locally running firewall software should be disabled when attempting to access the site.
   • Any ad-blocking software should also be disabled, since these impede the updating of "cookies" in a system, and the exclusive website for this DVD relies on a cookie to confirm that you have Star Wars Trilogy inserted in your drive.
   • Make sure that you have "cookies" enabled in your Internet Explorer browser's Internet Options panel. For Internet Explorer 6 users, this is controlled by a slider under the Privacy tab in this panel. For all other versions of Internet Explorer, this is found by clicking the "Custom Level" button under the Security tab in this panel.
   • Make sure your computer's clock and calendar are set for your current day and date. Most cookies expire after a certain period of time, and if your computer's calendar is off by a factor of months or years, the site will not load because it no longer thinks it has permission to do so.

   If you continue to experience problems after checking these settings, there may be a website problem or outage. Please notify InterActual Technical Support via email or phone if this situation continues to occur.

IV. Additional Support

1. InterActual Support Website

   In addition to this FAQ, the InterActual support website offers more information and troubleshooting tips on general issues. To access our support website, please close out of this browser window and go to http://support.interactual.com

2. Contacting InterActual

   If you encounter an issue that is not included in this FAQ or not on our support website, then please close out of this browser window, go to http://support.interactual.com and select the Contact Us link. Please completely fill out the support form, so we can assist you in a timely manner.

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