Data
Shows How Internet and TV Interact in Households
Author:
HOLLY J. WAGNER hwagner@advanstar.com
Posted: September 27, 2002
Interactive TV and video purveyors are excited about a
new study from comScore Networks Inc. that says nearly half of
all Internet-wired consumers surf the net while watching TV,
even though most multiple media consumers seem to be straying
from TV program content online.
“The prevailing
understanding of how the Internet can interact with TV is
misguided and needs to catch up to the reality revealed by the
data,” said Peter Daboll, division president of comScore Media
Metrix, which researched and authored the survey. “While the
early fears of the Internet were that it would steer people
away from prime-time viewing, the real threat to TV is that
the Internet is steering away viewers’ attention while they
are watching TV and surfing the Internet
simultaneously.”
Among the 45.1 million wired adults
that have a television and a PC in the same room, nearly half
(47 percent) reported they frequently use the Internet while
watching television, 29 percent reported they did it
occasionally, 18 percent reported they did it rarely and only
5 percent reported never doing so.
Fifteen percent of
those with a television and a PC in the same room reported
visiting a Web site about the TV show being watched; 11
percent reported sending e-mail or chatting online about a
show being watched; 11 percent reported searching for listings
or TV reviews; and 10 percent reported researching or browsing
products featured on a TV show or in an
advertisement.
But a whopping 74 percent reported
conducting other online activities unrelated to the TV show
being watched, and 52 percent reported using the computer for
offline activities. This suggests that one-box convergence may
not meet consumer needs, at least for the present.
The
exciting thing for content providers is the comparatively
small group of users who “simul-surf” and are often looking
for information about a product or character or chatting about
a show they’re watching on TV.
“You can take your point
of purchase out of those usual places and bring it into the
home,” said Todd Collert, president and CEO of media player
software company InterActual, which collaborates with several
studios on DVD-ROM features. “It gives you an opportunity to
start tying in.”
Tivo has made such efforts with
vendors, including Lexus, which fielded a contest, and Best
Buy, which has a Tivo advertainment campaign. Consumers may
pause programming to view the product or contest pitch, then
return. Essentially, it offers something in exchange for
opting in to a commercial. (Among U.S. Internet users in the
first quarter of 2002, 63 percent subscribe to a cable
service, 22 percent subscribe to a satellite television
service, 2 percent use a Tivo device, and 14 percent do not
use a subscription-based TV service, according to
comscore.)
“First, advertisers have to understand that
viewers are often dividing their attention between two media,
making the Internet a flexible and efficient advertising
platform as users turn their attention to the Web during TV
commercial breaks or uninteresting programming,” Daboll said.
“Second, TV programmers need to understand they are competing
against the Internet for viewers’ attention and that efforts
to extend the TV experience online in some instances could run
counter to the way people are using the two platforms in the
first place.”
Despite consumers’ apparent tendency to
stray from content, the information has useful insight for
future planning, optimists said.
“The passive
couch-potato consumer doesn’t want to be passive,” said
developer Scott Epstein, queried at last week’s Digital
Hollywood conference.
“It shows a demand for
interactivity,” said InterActual founder and creative director
Chris Brown. “The consumer is actively looking to interact
with the experience.”
The survey is the first in a
series of data on the relationship between new and traditional
media consumption, derived from comScore’s Audience insite
Measures (AiM), which continuously and electronically monitors
and combines PC-based online usage behavior with qualitative
consumer information, including technology ownership and
usage, demographic, lifestyle, attitudinal, purchase and
offline media-consumption data.
Respondents were U.S.
persons ages 18 and older who used the Internet from a PC in
the first quarter of 2002.
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